FAQ & Contact

If you have any questions or concerns about this shop, its products, your order, or my work, please email me at shop@shilin.net, and I'll get back to you as soon as I am able! 

For your convenience, here are some common questions answered: 

When will my order be shipped?

I ship out orders every week, on the date listed at the top of the shop. You should receive an e-mail about your order being received, and another one confirming your order has been shipped out, unless you have entered your e-mail address wrong by mistake. 

How will COVID-19 impact my order?

COVID-19 lockdowns across the world has created delays in shipping, most notably on international shipping, but aside from delays, this store and its order fulfillment has been operating as normal.

Canada/USA orders are currently arriving within about the same time as listed below, while international orders are taking significantly longer.All USA and Canadian orders will receive a tracking number.

You can help ensure the safe arrival of your order by googling shipping limitations posed by your own country due to the pandemic and other issues at the time before placing an order. 

Thank you for your patience and understanding!
 

How long will it take to receive my order?

Orders takes about 1-3 weeks for orders to reach Canadian / USA destinations, and anywhere from 2 weeks to 3 months for international orders.

Which countries do you ship to?

I ship internationally! 
 

Do your shipments include tracking? 

All orders include tracking numbers, but tracking numbers of non USA/Canadian orders only contain information such as confirmation that it has indeed been sent, it has left the country of origin, and that it has arrived. 
 

Will you be able to sign the books I purchase?

Yes, I personally sign all book products that are purchased through me unless you tell me not to. You can also request 11"x17" posters signed in the message to seller text box at checkout as well!
 

Can I find your books in local bookstores?

Currently, English versions of my books are self published, so the only way to purchase them is through me in this store, and the book store The Dragon in Guelph, Ontario, Canada. 

The German and French editions of my books are licensed to individual publishing companies recently, and you may be able to find copies of them at your local bookstores in German- and French-speaking countries in Europe! French editions are also now available in Quebec, Canada.
 

Where can I find more of your works?

My main social media is Twitter@okolnir. Others I seldomly use include Tumblr@okolnir, Facebook@ashenray, and Instagram@okolnir

My comics can be read for free on their own inidividual websites:

or on the WEBTOON app:

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