FAQ & Contact

If you have any questions or concerns about this shop, its products, your order, or my work, please email me at shop@shilin.net, and I'll get back to you as soon as I am able! 

For your convenience, here are some common questions answered: 

When will my order be shipped?

I ship out orders every week, on the date listed at the top of the shop. You should receive an e-mail about your order being received, and another one confirming your order has been shipped out, unless you have entered your e-mail address wrong by mistake. 

How will COVID-19 impact my order?

COVID-19 lockdowns across the world has created delays in shipping, most notably on international shipping, but aside from delays, this store and its order fulfillment has been operating as normal.

Canada/USA orders are currently arriving within about the same time as listed below, while international orders are taking significantly longer. I check for news from the post offices of the countries I am shipping to before each weekly shipping run, but generally unless they explicitly say they are not accepting mail from abroad, I will ship your order, with the understanding that it will just be processed slower than usual. 

What I can do on this front is limited as I am sadly just an artist armed with google. Your order will be most protected if you research shipping limitations posed by your own country on international mail before placing an order.

Thank you for your help and support, and sorry for any inconveniences!
 

How long will it take to receive my order?

Orders takes about 1-3 weeks for orders to reach Canadian / USA destinations, and anywhere from 2 weeks to 2 months for international orders.

Which countries do you ship to?

Pretty much the entire world!
 

Do your shipments include tracking? 

Only shipments to the USA include tracking numbers, due to insanely high cost of tracked packages anywhere else.
 

Will you be able to sign the books I purchase?

Yes, I personally sign all book products that are purchased through me unless you tell me not to. You can also request 11"x17" posters signed in the message to seller text box at checkout as well!
 

Can I find your books in local bookstores?

Currently, English versions of my books are self published, so the only way to purchase them is through me in this store, and the book store The Dragon in Guelph, Ontario, Canada. 

The German and French editions of my books are licensed to individual publishing companies recently, and you may be able to find copies of them at your local bookstores in Europe! 
 

Where can I find more of your works?

If you scroll to the bottom of the page, you will find many links to my social media, portfolios, and webcomic sites!
 

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