FAQ & Contact

If you have any questions or concerns about this shop, its products, your order, or my work, please email me at shop@shilin.net, and I'll get back to you as soon as I am able! 

For your convenience, here are some common questions answered: 

When will my order be shipped?

I ship out orders every week, on the date listed at the top of the shop. You should receive an e-mail about your order being received, and another one confirming your order has been shipped out, unless you have entered your e-mail address wrong by mistake. 

 

Will my order arrive in time for Christmas?

I will ship out all orders on each shipping date listed at the top of the site, but I cannot guarantee orders--especially international orders or book orders--will arrive in time for Christmas, because as an artist personally running this shop by myself, I do not have access to merchant tools and shipping rates that would allow me to estimate or guarantee delivery dates ): Thank you for your understanding!

 

How long will it take to receive my order?

Orders takes about 1-3 weeks for orders to reach Canadian / USA destinations, and anywhere from 2 weeks to 3 months for international orders.

Which countries do you ship to?

I ship internationally, except UK. Sorry UK readers ):

 

Why can't you ship to the UK? 

Because brexit import taxes and stuff is beyond me at the moment and I don't have enough braincells or time to do a whole separate VAT collection/ remittance process for a single country ):

 

Do shipments include tracking? 

Most orders destined for North America, Europe, and most major Western countries include full tracking. Some parts of the world are difficult to get tracking for, including but not limited to South East Asia, Africa, and the middle east. 
 

Will you be able to sign the books I purchase?

Yes, I personally sign all book products that are purchased through me unless you tell me not to. You can also request 11"x17" posters signed in the message to seller text box at checkout as well!

 

Can I find your books in local bookstores?

Currently, English versions of my books are self published, so the only way to purchase them is through me in this store, and the book store The Dragon in Guelph, Ontario, Canada. 

The German and French editions of my books are licensed to individual publishing companies recently, and you may be able to find copies of them at your local bookstores in German- and French-speaking countries in Europe! French editions are also now available in Quebec, Canada.
 

Where can I find more of your works?

My main social media is Twitter@okolnir. Others I seldomly use include Tumblr@okolnir, Facebook@ashenray, and Instagram@okolnir

My comics can be read for free on their own inidividual websites:

or on the WEBTOON app:

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